Front Desk Agent

Crescent Hotels & Resorts; Newark (NJ); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Crescent Hotels & Resorts in Newark, NJ seeks a Guest Services Agent to greet and register guests, handling check-outs to support outstanding service and profitability.

You will input guest data, confirm rates, assign rooms, and provide keys while promoting hotel services and assisting with payments and inquiries. The role emphasizes guest satisfaction and seamless operations.

Qualifikationen

• Greeting guests and completing the registration process, including inputting/retrieving information and confirming guest details.
• Assisting with check-out, handling payments, and processing various forms of payment.
• Knowledge of hotel information, room categories, rates, packages and local area.

Aufgaben

• Greet guests and complete the registration process, inputting/retrieving guest information, confirming rates, assigning rooms, issuing keys, and providing a welcome packet.
• Assist guests with check-out, ensure charges are correct, use POS, handle money, process payments, and currency conversions.
• Demonstrate knowledge of hotel information and local area; answer questions and inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests and resolve issues promptly.
• Field guest complaints, research and resolve to ensure satisfaction.
• Receive, input, retrieve and relay messages to guests.

Kenntnisse

Customer service

Communication

Jobbeschreibung

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.