Full-Time Front Desk Agent

Crescent Hotels & Resorts; Virginia; Vor Ort; USD 18.000 - 25.000; Vollzeit

Zusammenfassung

Crescent Hotels & Resorts in Virginia seeks a Guest Services Agent to warmly greet guests, register arrivals, and assist with check-out while maintaining exceptional service. You will manage guest inquiries, promote hotel amenities, and ensure accurate billing through the POS system.

Strong communication, a friendly attitude, and attention to detail are essential to deliver memorable experiences and support the hotel’s profitability goals.

Qualifikationen

• Experience greeting and registering guests.
• Knowledge of room categories, rates and promotions.
• Ability to upsell hotel services.

Aufgaben

• Greet guests and complete registration.
• Assist guests with check-out and payments.
• Provide information about local area and hotel services.
• Upsell hotel services to maximize occupancy.
• Handle guest inquiries and resolve issues.
• Relay messages to guests.

Kenntnisse

Team Player

Detail Oriented

Dedicated

Jobbeschreibung

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Qualifications

Behaviors

• Team Player - Works well as a member of a group
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated - Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter - Inspired to perform without outside help
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.