Front Desk Agent

Hampton Inn Nashville Downtown; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Crescent Hotels Group is seeking Full/Part Time Guest Services Agents in Nashville, TN. You will greet guests, register them, assist with check-out and provide exceptional customer service throughout their stay.

You will develop knowledge of hotel information, room categories, rates, promotions and local attractions to answer questions and resolve issues in a friendly, efficient manner.

Qualifications

• Experience greeting and registering guests.
• Ability to operate a POS system and handle payments.
• Strong customer service mindset and communication skills.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information and assigning rooms.
• Assist guests with check-out, ensuring all services and payments are properly recorded.
• Demonstrate knowledge of hotel information, room categories, rates, packages, promotions and local area.
• Respond to guest inquiries and requests and resolve issues promptly and politely.
• Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
• Receive, input, relay and communicate messages to guests.

Skills

Customer service

Communication

Cash handling

Tools

POS system

Job description

Description

Full and Part Time Guest Services Agents are responsible for greeting, registering and delivering exceptional customer service throughout our guests' stay.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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