Front Desk Agent

HSH Group / The Peninsula Hong Kong; New York (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

The Peninsula New York is seeking a Front Desk Agent to elevate the guest experience by delivering warm, personalized service, greeting guests, registering arrivals, and guiding them throughout their stay in accordance with hotel policies.

You will handle check-out, provide information, manage guest requests, ensure accurate cash handling, and reconcile funds at shift end, reporting discrepancies to the Manager on Duty.

Qualifications

• Bachelor’s degree in Hospitality or related field preferred.
• Minimum 1 year hotel experience, preferably luxury.
• Excellent interpersonal and organizational skills, able to work under pressure.

Responsibilities

• Greet and register guests, assign rooms, and escort to rooms.
• Handle check-out and arrange for guest departures per procedures.
• Provide hotel information and guest assistance to meet needs and requests.
• Ensure correct reconciliation of funds at end of each shift and report discrepancies.
• Maintain reception administrative duties and uphold hotel service standards.

Skills

Customer service

Interpersonal communication

Cash handling

Multitasking

Organizational skills

Education

Bachelor’s Degree in Hospitality

Job description

The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Peninsula Hotel.

Key Accountabilities:

• Providing world class andpersonalizedservice to all guests by providing a warm and friendly welcome to all guests checking in and throughout their stay.
• Responsible for greeting and registering guests, assigning rooms, escorting guest to rooms and arranging for check-out in accordance with hotel procedures, while meeting guest expectations.
• Provide general information and assistance to guests to ensure needs and requests are consistently met.
• Escort guest to rooms, providing a hotel overview / orientation and arrange for check out in accordance with hotel procedure.
• Ensure correct reconciliation of funds at the end of each shift reporting any discrepancies to Manager on duty as soon as possible.
• All reception administrative duties such as updating client profiles, filing registration cards, emails, and monitoring of faxes.
• Adhere to all Peninsula New York guest service standards.
• Deal with client feedback and complaints professionally and quickly, involve Manager on Duty as appropriate.

General Requirements:

• A Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
• At least one year of previous hotel experience, preferably in the luxury market.
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, and understand and work well with cash and basic accounting principles.
• Must possess anaptitude for guest service and have a cheerful, positive attitude.
• Must be fluent in English, and fluency in at least one foreign language is preferred.
• Must be fully flexible with your schedule.

To be considered for the position, you must have work authorization in the United States. The salary for this position is $34.00 US dollars per hour.