Front Desk Host

Extell Development Company; New York (NY); On-site; USD 39,922 - 42,678; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) matching

Job summary

Extell Hospitality Services is seeking a Front Desk Host for Kimpton Era in New York, NY. The role blends front desk and concierge responsibilities to ensure a seamless guest experience.

You will greet guests, assist with check-ins/outs, provide local insights, and coordinate transportation, dining, and activities to elevate stays in a dynamic NYC hotel environment.

Qualifications

• Prior experience in Front Desk or customer service preferred.
• Fluent in English; additional languages a plus.
• Proficiency with hotel PMS such as Opera or Fidelio.

Responsibilities

• Warmly welcome and register guests, verify reservations and process payments.
• Handle check-ins/outs accurately and complete paperwork.
• Answer calls professionally and convey information clearly.
• Manage room assignments and accommodate special requests when possible.
• Maintain guest records and update profiles with preferences.
• Process payments securely and accurately.
• Respond to inquiries and escalate issues to management when needed.
• Keep front desk and lobby area clean and organized.
• Follow safety and security procedures.

Skills

Attention to detail

Organizational skills

Customer service mindset

Time management

Tools

Opera PMS

Fidelio PMS

Microsoft Office

Job description

Job Information

• Job Location: Kimpton Era - New York, NY 10036
• Position Type: Full-Time
• Education Level: Not Specified
• Salary Range: $28.98 - $30.98 Hourly
• Job Shift: Variable
• Company: Extell Hospitality Services

Location

Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings.

Overview

The Front Desk Host is the welcoming face and primary point of contact for our guests. This multifaceted role combines the traditional responsibilities of a Front Desk Agent with the personalized service of a Concierge. The ideal candidate is a warm, engaging, and highly organized individual with a passion for hospitality and a deep knowledge of New York City. You will be responsible for ensuring a seamless arrival and departure experience, attending to guest needs throughout their stay, and providing expert recommendations for local attractions, dining, and transportation.

Key Responsibilities

Front Desk Operations

• Warmly welcome and register guests upon arrival, verifying reservation details and processing payments efficiently.
• Handle guest check-ins and check-outs accurately and swiftly, ensuring all necessary paperwork is completed.
• Answer and direct incoming calls professionally and courteously, providing information and taking messages as needed.
• Manage room assignments, ensuring special requests are accommodated whenever possible.
• Maintain accurate guest records and update profiles with preferences and relevant information.
• Process all forms of payment, including cash, credit cards, and direct billing, accurately and securely.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary.
• Maintain a clean and organized front desk and lobby area.
• Adhere to all hotel policies and procedures, including safety and security protocols.

Concierge Services

• Proactively engage with guests to understand their needs and preferences.
• Assist guests with transportation arrangements, including taxis, ride-shares, and public transit information.
• Maintain an up-to-date knowledge of local events, cultural activities, shopping, and points of interest.
• Handle guest mail, packages, and deliveries.
• Assist with luggage handling and storage when needed.
• Cultivate relationships with local businesses and vendors to enhance guest experiences.
• Provide directions and maps, offering insightful tips for navigating the city.
• Anticipate guest needs and offer solutions before being asked.
• Participate in training sessions and departmental meetings as required.
• Perform other duties as assigned by the Front Office Manager on Duty or Director of Operations.

Qualifications

Prior experience in Front Desk or customer service role, preferably within a hotel or hospitality environment, is a plus.

Skills

• Exceptional attention to detail and a commitment to high-quality work.
• Ability to work independently and efficiently, as well as collaboratively within a team.
• Strong organizational skills.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Proficiency in property management systems (PMS) such as Opera, Fidelio, or similar.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Fluent in English; proficiency in additional languages is a significant plus.
• Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.

Physical Requirements

• Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
• Ability to lift and carry up to 25-30 pounds.
• Manual dexterity to operate necessary equipment and handle supplies.
• Ability to work flexible hours, including overnights, weekends and holidays, as needed.

Typical Compensation Range

Hourly Rate: $28.98 - $30.98

Additional Considerations

• Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.