Front Desk Agent

The Peninsula Hotels; New York (NY); On-site; USD 40,000 - 54,000; Full time

Job summary

The Peninsula New York is seeking a Front Desk Agent to elevate guest experiences, greet and register guests, and coordinate check-out in line with hotel standards.

Ideal candidates will have a Bachelor’s degree in Hotel Management or related field, plus at least one year in luxury hotel settings, with outstanding interpersonal and organizational skills and fluency in English (foreign language skills preferred).

Qualifications

• Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, or related field preferred.
• At least one year of hotel experience, preferably in luxury market.
• Excellent interpersonal communication and organizational skills; able to work under pressure with guests and cash handling.

Responsibilities

• Greet and register guests, assign rooms, escort guests to rooms, and coordinate check-out per hotel procedures.
• Provide world-class, personalized service and information to guests throughout their stay.
• Ensure proper reconciliation of funds at end of each shift and report discrepancies.
• Maintain reception administrative duties such as updating client profiles and managing communications.

Skills

Customer service

Cash handling

Interpersonal communication

Organization

English fluency

Education

Bachelor’s degree in Hotel Management/related field

Job description

Job Description

The Front Desk Agent is responsible for elevating the guest experience, following all hotel policies and procedures, and executing the standards of the hotel. Responsible for settling guest accounts in a manner that is consistent with the standards and policies of The Peninsula Hotel.

Key Accountabilities

• Providing world class and personalized service to all guests by providing a warm and friendly welcome to all guests checking in and throughout their stay.
• Responsible for greeting and registering guests, assigning rooms, escorting guest to rooms and arranging for check-out in accordance with hotel procedures, while meeting guest expectations.
• Provide general information and assistance to guests to ensure needs and requests are consistently met.
• Escort guest to rooms, providing a hotel overview / orientation and arrange for check out in accordance with hotel procedure.
• Ensure correct reconciliation of funds at the end of each shift reporting any discrepancies to Manager on duty as soon as possible.
• All reception administrative duties such as updating client profiles, filing registration cards, emails, and monitoring of faxes.
• Adhere to all Peninsula New York guest service standards.
• Deal with client feedback and complaints professionally and quickly, involve Manager on Duty as appropriate.

General Requirements

• A Bachelor’s Degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
• At least one year of previous hotel experience, preferably in the luxury market.
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, and understand and work well with cash and basic accounting principles.
• Must possess an aptitude for guest service and have a cheerful, positive attitude.
• Must be fluent in English, and fluency in at least one foreign language is preferred.
• Must be fully flexible with your schedule.

The salary for this position is $34.00 US dollars per hour.