Front Desk Agent

LAKE MICHIGAN PETOSKEY RESORT LLC; Michigan; On-site; USD 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

LAKE MICHIGAN PETOSKEY RESORT LLC is seeking a friendly Front Desk Agent to provide exceptional service during check-in and check-out, issue room keys, and process payments. You will coordinate with housekeeping, answer guest inquiries, and complete paperwork promptly and accurately to ensure a superior guest experience.

The role requires excellent communication, a positive demeanor, and the ability to stay calm under pressure.

Qualifications

• Friendly, outgoing personality required.
• Proficient in English; other languages a plus.
• Computer literacy and basic office skills needed.
• Strong communication and problem-solving abilities.
• Ability to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person; build rapport with guests.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly demeanor

Proficient in English

Customer-focused

Communication skills

Ability to lift 30 pounds

Job description

Job Description

Job Description

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-personBuild rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds