Front Desk Agent

Platinum Coastal Group; New Orleans (LA); On-site; USD 28,000 - 34,000; Full time

Job summary

Platinum Coastal Group seeks an entry-level front desk associate in our New Orleans property. You will greet guests, assist with arrivals and departures, answer questions, and coordinate with housekeeping and maintenance to ensure smooth service.

This on-site, hospitality-focused role emphasizes friendly communication, attention to detail, and the ability to stay poised during busy periods. Prior hospitality experience is helpful but training is provided, with opportunities to learn all

Qualifications

• Experience in customer service is preferred but not required.
• Comfortable starting conversations and friendly demeanor.
• Attention to detail and ability to multitask.

Responsibilities

• Welcome guests and complete check-in and check-out procedures.
• Answer questions about property services, amenities, schedules, and area.
• Coordinate guest requests with housekeeping, maintenance, and other departments.
• Maintain accurate guest records, payments, keys, and front-desk communications.

Skills

Customer service

Entry-level

Guest interaction

Job description

The role

This entry-level position serves as a primary point of contact for guests, handling arrivals, departures, questions, requests, and routine front-office needs.

The role

This entry-level position serves as a primary point of contact for guests, handling arrivals, departures, questions, requests, and routine front-office needs.

Work setting:

This is an on-site hospitality role with regular face-to-face interaction with guests, visitors, clients, attendees, members, or coworkers. It is not a remote position.

What You'll Handle

• Welcome guests and complete check-in and check-out procedures
• Answer questions about property services, amenities, schedules, and the surrounding area
• Coordinate guest requests with housekeeping, maintenance, and other departments
• Maintain accurate guest records, payments, keys, and front-desk communications

Candidate profile:

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires.

Skills: customer service,entry-level,customer