Front Desk Agent

StepStone Hospitality; Maryland Heights (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A Leading Hospitality Company in Maryland Heights is seeking a Front Desk Agent to welcome and assist guests. The ideal candidate is customer-oriented, has strong organizational and multitasking skills, and preferably has experience in front desk or service roles. Responsibilities include greeting guests, managing reservations, and handling inquiries to ensure a positive experience. Join this exciting team and thrive in a fast-paced environment!

Qualifications

• Exceptional customer service orientation.
• Experience in front desk or office management preferred.
• Proficiency in scheduling and billing software is a plus.

Responsibilities

• Greet and register guests, assign rooms and issue keys.
• Sort incoming mail and answer inquiries about hotel services.
• Maintain room availability records and handle payments.

Skills

Customer service experience

Strong organizational skills

Excellent communication skills

Multitasking abilities

Job description

Description

What You Will Be Doing

• Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

The Ideal Candidate

• Previous experience as a Front Desk Agent is preferred.
• Experience in a customer service industry is required.

Requirements

• Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Previous front desk, office management, or healthcare administration experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in using scheduling and billing software is a plus.