Front Office Supervisor

Renascent Cascade LLC; Loveland (CO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health benefits

Hotel discounts

Growth opportunities

Team environment

Training and development

Job summary

La Quinta Inn & Suites by Wyndham Loveland is seeking a Front Office Supervisor to lead our front desk team and uphold exceptional guest service.

You will collaborate with hotel leadership to manage check-ins/outs, billing accuracy, and staff development while promoting Wyndham loyalty programs for a memorable guest experience.

Qualifications

• Previous front desk supervisory experience is required.
• Strong guest service focus and professional demeanor.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced hotel environment.

Responsibilities

• Supervise and support Front Desk Agents during all shifts.
• Lead by example in delivering exceptional guest service and hospitality.
• Assist with scheduling, training, coaching, and development of front desk staff.
• Handle guest concerns and resolve issues professionally and efficiently.
• Monitor guest satisfaction and help maintain brand service standards.
• Ensure accurate guest check-ins, check-outs, billing, and cash handling procedures.
• Perform night audit and front office duties as needed.
• Assist with maintaining occupancy, room inventory, and rate integrity.
• Coordinate with housekeeping, maintenance, and management teams to ensure seamless operations.
• Support revenue goals by promoting hotel amenities and guest loyalty programs.
• Maintain compliance with Wyndham and company operational standards.

Skills

Front desk supervision

Guest service excellence

Team leadership

Shift coordination

Problem-solving

Tools

PMS Wyndham

Job description

Description

Are you passionate about hospitality and delivering exceptional guest experiences? La Quinta Inn & Suites by Wyndham Loveland is looking for an energetic, service-focused Front Office Supervisor to lead our front desk team and help create memorable stays for our guests.

As the Front Office Supervisor, you will work closely with hotel leadership to ensure smooth daily operations, outstanding guest service, and a positive team environment. This is an excellent opportunity for an experienced front desk professional looking to take the next step in their hospitality career.

Responsibilities

• Supervise and support Front Desk Agents during all shifts.
• Lead by example in delivering exceptional guest service and hospitality.
• Assist with scheduling, training, coaching, and development of front desk staff.
• Handle guest concerns and resolve issues professionally and efficiently.
• Monitor guest satisfaction and help maintain brand service standards.
• Ensure accurate guest check-ins, check-outs, billing, and cash handling procedures.
• Perform night audit and front office duties as needed.
• Assist with maintaining occupancy, room inventory, and rate integrity.
• Coordinate with housekeeping, maintenance, and management teams to ensure seamless operations.
• Support revenue goals by promoting hotel amenities and guest loyalty programs.
• Maintain compliance with Wyndham and company operational standards.

Qualifications

• Previous hotel front desk experience required.
• Prior supervisory or leadership experience preferred.
• Knowledge of hotel property management systems (experience with Wyndham systems is a plus).
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Must be dependable, professional, and guest-service oriented.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.

What We Offer

• Competitive pay based on experience
• Paid time off
• Medical, Dental, Vision & 401k
• Hotel discounts through Wyndham Hotels & Resorts
• Opportunities for professional growth and advancement
• Supportive team environment
• Comprehensive training and development

Join Our Team

If you enjoy leading others, creating exceptional guest experiences, and being part of a dynamic hospitality team, we'd love to hear from you.