Front Desk Agent

Holiday Inn Nashville Stadium; Nashville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Long/Short Term

401-K

Supplemental Insurance

Growth opportunities

Travel discounts

Job summary

Holiday Inn Nashville Stadium is seeking a Front Desk Agent to warmly welcome guests and set the tone for their stay. You will greet visitors, answer calls, and assist with check-in and check-out using hotel software.

You will handle payments, resolve basic guest requests, and provide accurate information to ensure a smooth, pleasant experience. The role requires professional communication, a friendly attitude, and physical movement as needed.

Qualifications

• Excellent English communication skills (read, write and speak fluently).
• Comfortable using a computer to check guests in/out and process payments.

Responsibilities

• Provide the first impression to guests with warm, welcoming service.
• Welcome and assist guests in person and on the phone every day.
• Use computer systems to check guests in/out and handle cash/credit transactions accurately.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Computer literacy

Tools

Hotel software

POS / cash register

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online