Front Desk Agent

Residence Inn Nashville Green Hills; Green Hills (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and DevelopmentOp"

Travel Discounts

Job summary

Residence Inn Nashville Green Hills is seeking a Front Desk Agent to warmly greet guests, set the tone for their stay, and deliver exceptional service at check-in and check-out. You’ll welcome guests in person and over the phone, handle inquiries, solve problems, and use hotel software to process payments accurately.

The role requires excellent English communication, comfortable with computer systems, and the ability to lift up to 20 pounds.

Qualifications

• Excellent English communication skills.
• Ability to read, write and speak fluently.
• Comfort with basic computer systems.

Responsibilities

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Skills

Customer service excellence

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online