Front Desk Agent

The Crescent Hotels Group; Metairie (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to exceptional guest experiences! As a Front Desk Agent, you'll play a crucial role in creating memorable stays for guests. This role involves greeting guests, managing check-ins and check-outs, and ensuring satisfaction through outstanding service. With a commitment to diversity and inclusion, this innovative firm offers competitive wages, flexible scheduling, and a supportive environment for career growth. If you're passionate about hospitality and eager to shine, this opportunity is perfect for you!

Benefits

Health & Wellness Programs

Learning and Development Opportunities

Travel Discounts

RSP/401K Matching

Flexible Scheduling

Discounts at Managed Properties

Qualifications

• Prior experience as a Front Desk Agent or in a high-volume customer service role.
• Strong computer skills and a team-oriented attitude.

Responsibilities

• Greet and register guests, ensuring outstanding guest service.
• Handle payments, process credit/debit cards, and manage guest information.
• Use up-selling techniques to promote hotel services and resolve guest inquiries.

Skills

Customer Service

Computer Skills

Problem Solving

Flexibility

Education

High School Diploma

Hospitality Management Degree

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our associates are the shining stars of our success! We encourage you to bring your true self to work every day, celebrate your achievements, and support your career growth. We offer health & wellness programs, top-tier learning and development opportunities, and travel discounts to satisfy your inner explorer. Join us where You Belong. We Care. Shine Bright.

We are seeking a dedicated team member to join our Front Office team. We are committed to providing:

• Highly competitive wages
• An exceptional benefits plan for eligible associates and their families
• RSP/401K matching for eligible associates
• Flexible scheduling to accommodate your personal needs
• Discounts at our Crescent-managed properties in North America and Marriott hotels worldwide

Daily Responsibilities:

As a Front Desk Agent, you will greet and register guests, check them out, and ensure outstanding guest service and profitability. Tasks include inputting and retrieving guest information, confirming details, selecting rooms, coding electronic keys, assisting with check-out, handling payments, processing credit/debit cards, converting foreign currency, and managing gift certificates.

You will demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area insights. Use up-selling techniques to promote hotel services, respond to guest inquiries, resolve issues promptly, and handle guest complaints effectively to ensure satisfaction.

Ideal Candidate:

You have prior experience as a Front Desk Agent or in a high-volume customer service role. You are passionate about delivering excellent guest service, ensuring satisfaction, and creating memorable experiences. Flexibility to work various shifts, including days, evenings, and weekends, is important. You possess strong computer skills and a team-oriented attitude.

At Crescent Hotels & Resorts, we value diversity and strive to create an inclusive environment where all associates are respected. We are committed to open conversations about race, equity, diversity, and inclusion, and to promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts