Front Desk Agent

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player in hospitality seeks a Front Desk Agent who embodies exceptional customer service and communication skills. This role is pivotal in creating a welcoming atmosphere for guests, ensuring their needs are met from check-in to check-out. The ideal candidate will thrive in a fast-paced environment, demonstrating the ability to multitask while maintaining attention to detail. Join a dynamic team where your contributions will enhance the guest experience in a beautifully renovated hotel that blends modern amenities with classic elegance. If you possess a passion for service and a friendly demeanor, this opportunity is perfect for you.

Benefits

Comprehensive Training

Employee Discounts

Health Insurance

Retirement Plans

Flexible Scheduling

Qualifications

• Strong communication skills in English, both verbal and written.
• Ability to work under pressure and handle multiple tasks efficiently.
• Previous experience in customer service or hotel front desk preferred.

Responsibilities

• Provide a five-star welcome and departure experience to guests.
• Process guest check-ins and check-outs efficiently.
• Resolve guest issues and complete special requests promptly.

Skills

Customer Service

Communication Skills

Mathematical Calculations

Problem Solving

Attention to Detail

Education

High School Diploma

Hospitality Management Degree

Tools

Hotel Management Software

Point of Sale Systems

Job description

Front Desk Agent

Job Locations

US-LA-New Orleans

Requisition ID

2025-122098

# of Openings

3

Category (Portal Searching)

Front Office Operations

Location

Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Job Description

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities

Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures

• Empathetically listen to guest inquiries and provide appropriate responses
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
• Block rooms in the computer and follow through on designated requirements
• Pre-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Maintain confidentiality of all guests and hotel information
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
• Maintain guest history files on all guests
• Accommodate room changes expediently
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Issue safe deposit boxes to guests and ensure security of key
• Monitor, send and distribute guest faxes
• Generate, print and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Previous customer service experience
• Previous hotel front desk experience is strongly preferred
• Previous cashiering experience is preferred
• Fluency in a foreign language is preferred
• Previous guest relations training is preferred