Front Desk Agent

Highgate; New Orleans (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests at a premier location in New Orleans. This role involves maximizing room revenue while ensuring a welcoming experience for guests during check-in, stay, and checkout. Ideal candidates will possess strong customer service skills, effective communication abilities, and a friendly demeanor. Join a team that values professionalism and high standards, where every day offers a chance to make a positive impact on guests' experiences.

Qualifications

• Experience in a hotel or related field preferred.
• Effective communication and a friendly demeanor are essential.

Responsibilities

• Answer guest inquiries regarding amenities and services.
• Handle check-ins and checkouts courteously and efficiently.
• Maintain a clean work environment and assist with guest safes.

Skills

Customer Service

Effective Communication

Computer Skills

Multitasking

Education

High School Diploma

College Coursework in Related Field

Job description

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Company Overview

Highgate Hotels is a leading real estate investment and hospitality management company recognized as an industry innovator. It is the dominant player in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding operations in the Caribbean and Latin America. The company provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition. Highgate has a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, utilizing industry-leading revenue management tools to maximize asset value. The company operates with an experienced executive team and maintains offices in New York, Chicago, Dallas, London, Miami, and Seattle. More information can be found at www.highgate.com.

Position Details

Compensation Type: Hourly

Location: Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the Mississippi River and French Quarter, with amenities including 462 rooms, event spaces, a fitness center, and dining options.

Role Overview

The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, stay, and checkout, aiming to maximize room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding amenities and services.
2. Follow cash handling and credit policies.
3. Know all rates, packages, and promotions.
4. Be familiar with in-house groups and restricted dates.
5. Gather necessary reservation information and follow rate-quoting procedures.
6. Understand hospitality terminology and emergency procedures.
7. Handle check-ins and checkouts courteously and efficiently.
8. Use radio etiquette and operate front desk systems proficiently.
9. Complete shift duties and reports accurately.
10. Maintain a clean work environment and assist with guest safes.

Qualifications

1. College coursework in a related field is helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Effective communication and a friendly demeanor are essential.
7. Ability to multitask, prioritize, and maintain confidentiality.
8. Maintain high standards of appearance and attendance.
9. Ability to cross-train and handle problems proactively.
10. Perform other duties as assigned.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality