Front Desk Agent

JdV by Hyatt; New Orleans (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to join their vibrant team in New Orleans. In this entry-level position, you will provide exceptional customer service, ensuring guests have a memorable experience from check-in to check-out. You will manage guest accounts, handle inquiries, and promote positive relations while adhering to hotel policies. This role offers a unique opportunity to work in a beautifully restored art deco building, contributing to a dynamic atmosphere filled with Southern hospitality. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle cash and manage financial transactions accurately.

Responsibilities

• Check in and check out guests efficiently and courteously.
• Manage guest accounts and handle requests professionally.
• Maintain knowledge of hotel features and services.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Computer Systems

Reservation Software

Job description

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The Barnett, formerly known as Ace New Orleans, located in the Warehouse District, offers extraordinary service in a beautifully restored art deco building with 234 rooms. Our contemporary rooms and suites, rooftop pool, and five dining outlets provide a vibrant and hospitable experience with live music and eclectic flavors, embodying true Southern hospitality.

Job Summary

Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.

Job Duties

• Maintain complete knowledge of hotel features, services, hours of operation, room types, rates, packages, promotions, and daily occupancy details.
• Follow all hotel and departmental policies and procedures.
• Manage assigned bank and ensure accuracy and security of funds.
• Coordinate with supervisor and departing colleagues on daily priorities and business status.
• Operate computer systems according to standards, keep workstation organized, and answer phones promptly with proper etiquette.
• Promote positive guest relations and handle requests and complaints professionally, following established procedures.
• Process guest check-ins and check-outs, verify reservations, and handle room assignments and guest information accurately.
• Manage guest accounts, including incidentals, special requests, and billing disputes.
• Maintain guest history files, communicate VIP arrivals, and ensure proper documentation of guest information and requests.
• Handle guest complaints, messages, wake-up calls, and mail distribution efficiently.
• Pre-register guests, prepare key packets, and communicate pertinent information to departments.
• Generate reports, resolve discrepancies, and process cancellations and reservations.
• Assist with group check-ins and outs, and support other departments as needed.
• Adhere to cashiering procedures, including processing payments, making change, and balancing cash drawers.

This position is at a location where Hyatt is not the employer; employment may be managed by a third-party company responsible for employment benefits and obligations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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