Front Desk Agent

Crestline Hotels & Resorts; Louisiana; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent who thrives on customer interaction and has a passion for service. In this dynamic role, you will be the first point of contact for guests, ensuring their experience is seamless from check-in to check-out. Your responsibilities will include resolving guest inquiries, maintaining knowledge of hotel services, and ensuring guest satisfaction. If you are an outgoing individual with a knack for problem-solving and a commitment to exceptional service, this opportunity is perfect for you. Join a team that values your contributions and offers a path for career growth in the hospitality industry.

Qualifications

• High School diploma or GED required.
• One year of experience in a hotel role preferred.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and maintain positive relations.
• Answer phone calls and process guest requests promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Basic Computer Skills

Education

High School Graduate or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts.

Do you wear a constant smile? Are you an outgoing individual? If so, Doubletree by Hilton Baton Rouge is looking for you to join our team as our Front Desk Agent!

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager - Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, hours of operation, room rates, packages, promotions, house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure.
• Answer department telephone within 3 rings, using correct etiquette.
• Process all guest check-ins, verify registration information, and handle payments.
• Assist guests with luggage and handle overbooked situations.
• Record wake-up calls, monitor faxes, and communicate guest requests to departments.
• Resolve discrepancies and process check-outs and vouchers.

Education and Experience

• High School Graduate or GED.
• One year of experience in a similar hotel role.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, or disability.