Front Desk Agent

The Columns Hotel; New Orleans (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated Front Desk agent to join their team. This vital role involves welcoming guests, managing their arrivals and departures, and providing exceptional customer service. The ideal candidate will be knowledgeable about hotel operations and local attractions, ensuring guests have a pleasant experience. Join a dynamic team where your contributions will make a significant impact on guest satisfaction and hotel reputation. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Good understanding of hotel operations and guest services.
• Ability to handle guest inquiries and resolve issues.

Responsibilities

• Greet guests warmly and manage their arrivals and departures.
• Use hotel systems to manage reservations and payments.

Skills

Customer Service

Multi-tasking

Communication

Problem-solving

Education

High School Diploma

Tools

StayNTouch

SiteMinder

Resy

Job description

Job Summary

The Front Desk position is a vital member of the hotel team, overseeing guest arrivals and departures and serving as an ambassador of the hotel. The front desk agent should have a good understanding of hotel operations, be able to direct guests, answer questions, and be knowledgeable about local attractions to assist with navigation and city inquiries. Additional responsibilities may be added over time.

Core Tasks and Key Responsibilities

Hospitality

• Create a welcoming environment for guests.
• Greet guests warmly at the front desk.
• Recognize and welcome returning guests.
• Maintain professionalism when communicating with guests and colleagues.
• Report guest issues or concerns to management.
• Multi-task efficiently to meet guest needs.

Operational Duties

• Use hotel systems (StayNTouch, SiteMinder, Resy) to manage reservations, process payments, and update guest information.
• Answer guest inquiries about hotel hours, events, menus, and reservations.
• Coordinate between guests, management, and hotel staff.
• Assist with In-Room Dining Orders.
• Work efficiently and remain composed under pressure.
• Arrive on time, dressed appropriately, and ready for shifts.
• Clock in and out accurately for scheduled shifts and breaks.

If interested, please send your resume or contact our Rooms Division and Front Desk Manager, Brock Wilson, at [e-mail]. For more about The Columns Hotel, visit this link.

Additional Details

• Seniority Level: Associate
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Restaurants