Front Desk Agent

BN Management Co; Chalmette (LA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team as a Hotel Desk Agent at a forward-thinking company where you will be the first point of contact for guests. In this engaging role, you will greet and welcome visitors, ensuring they feel at home from the moment they arrive. Your responsibilities will include managing room assignments, handling cash transactions, and providing guests with valuable information about local attractions. This position offers a unique opportunity to enhance your customer service skills in a professional hotel environment. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect role for you!

Qualifications

• Strong customer service skills to greet and assist guests.
• Ability to handle cash transactions accurately.

Responsibilities

• Greet guests and assign rooms while ensuring their comfort.
• Handle cash transactions and resolve billing discrepancies.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma

Tools

Computer

Credit Card Machines

Fax Machines

Job description

JOB DESCRIPTION - Hotel Desk Agent

Summary/Objective

The hotel desk agent greets and welcomes guests to the establishment and makes them feel comfortable in their environment.

Essential Functions

1. Greets and welcomes guests.
2. Assigns rooms and keys (never giving out room numbers aloud).
3. Maintains room availability.
4. Handles cash transactions for the hotel.
5. Prepares bills and collects payments for visits.
6. Assists in resolving billing discrepancies.
7. Answers inquiries regarding hotel area and services.
8. Secures guests' valuables in the safe.
9. Provides suggestions for places to visit, eat, and shop.
10. Uses correct brand verbiage when answering phones.
11. Maintains hotel records.
12. Ensures the safety of guests' property assets; never opens doors for guests who forgot their keys (redirects them back to the front desk).

Competencies

• Customer/Client Focus
• Stress Management/Composure
• Thoroughness

Supervisory Responsibility

This position has no supervisory responsibilities and reports to the front office manager.

Work Environment

This job operates in a professional hotel/public environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, chip readers (credit card machines), and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

BN Management Co is an EEO employer - M/F/Vets/Disabled

Required & Preferred Qualifications

• Job Industries: Other