Front Desk Agent

Ideal Hospitality; McDonough (GA); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Time Off (PTO)

Holiday Pay

Employee of the Month Bonus

Sign-On Bonus

On-Demand Pay Access

Hotel Brand Employee Discounts

Job summary

LaQuinta Inn & Suites - McDonough is seeking a Front Desk Agent to greet guests, manage check-in/check-out, handle reservations, and provide information about local attractions. You will address questions and resolve concerns with professionalism and care, ensuring a welcoming experience for every guest.

Ideal candidates bring friendly communication, strong customer service, and the ability to multitask in a fast-paced environment.

Qualifications

• Friendly and professional communication; strong customer service abilities.
• Experience solving guest issues and inquiries is a plus.
• Ability to multitask in a fast-paced environment is important.
• Basic computer and phone skills required.
• Attention to detail and reliability are essential.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Process payments and manage guest accounts.
• Book, modify, and cancel reservations.
• Answer guest questions and provide information about amenities and attractions.
• Respond to guest requests and resolve issues promptly and professionally.
• Maintain accurate guest records and reservation information.
• Answer phones and respond to emails as needed.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Follow hotel safety, security, and privacy procedures.

Skills

Friendly communication

Customer service

Multitasking

Basic computer skills

Attention to detail

18+ age

Job description

Description

As a Front Desk Agent at LaQuinta Inn & Suites - McDonough, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.

Why Join Us?

• Healthcare Benefits
• Paid Time Off (PTO)
• Holiday Pay
• Employee of the Month Bonus
• Sign-On Bonus
• On-Demand Pay Access (access to earned wages before payday)
• Hotel Brand Employee Discounts

Responsibilities

• Welcome guests and assist with check-in and check-out
• Process payments and manage guest accounts
• Book, modify, and cancel reservations
• Answer guest questions and provide information about hotel amenities and local attractions
• Respond to guest requests and resolve issues in a timely, professional manner
• Maintain accurate guest records and reservation information
• Answer phones and respond to emails as needed
• Work closely with housekeeping and maintenance to ensure guest satisfaction
• Follow hotel safety, security, and privacy procedures

Requirements

Qualifications

• Must be 18 years of age or older
• Friendly and professional communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Basic computer and phone skills
• Attention to detail and reliability
• Previous hotel or customer service experience is a plus, but not required

Join our team and help create memorable guest experiences every day!