Front Desk Agent — Create Welcoming Check-Ins & Reservations

Ideal Hospitality; McDonough (GA); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Healthcare Benefits

Paid Time Off (PTO)

Holiday Pay

Employee of the Month Bonus

Sign-On Bonus

On-Demand Pay Access

Hotel Brand Employee Discounts

Job summary

LaQuinta Inn & Suites - McDonough is seeking a Front Desk Agent to greet guests, manage check-in/check-out, handle reservations, and provide information about local attractions. You will address questions and resolve concerns with professionalism and care, ensuring a welcoming experience for every guest.

Ideal candidates bring friendly communication, strong customer service, and the ability to multitask in a fast-paced environment.

Qualifications

• Friendly and professional communication; strong customer service abilities.
• Experience solving guest issues and inquiries is a plus.
• Ability to multitask in a fast-paced environment is important.
• Basic computer and phone skills required.
• Attention to detail and reliability are essential.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Process payments and manage guest accounts.
• Book, modify, and cancel reservations.
• Answer guest questions and provide information about amenities and attractions.
• Respond to guest requests and resolve issues promptly and professionally.
• Maintain accurate guest records and reservation information.
• Answer phones and respond to emails as needed.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Follow hotel safety, security, and privacy procedures.

Skills

Friendly communication

Customer service

Multitasking

Basic computer skills

Attention to detail

18+ age

Job description

LaQuinta Inn & Suites - McDonough is seeking a Front Desk Agent to greet guests, manage check-in/check-out, handle reservations, and provide information about local attractions. You will address questions and resolve concerns with professionalism and care, ensuring a welcoming experience for every guest.

Ideal candidates bring friendly communication, strong customer service, and the ability to multitask in a fast-paced environment.