Extended Stay America Omaha West - Front Desk Agent

Aimbridge Hospitality; Omaha (NE); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk Agent for their Omaha location. The role focuses on delivering exceptional customer service, managing guest interactions, and ensuring smooth front desk operations. Ideal candidates will have a high school diploma and experience in hospitality. Full-time employees enjoy a competitive benefits package, including medical coverage and a 401(k) plan.

Benefits

Daily Pay options

Medical, Dental, and Vision coverage

Disability Insurance

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Hotel or related experience preferred.

Responsibilities

• Provide outstanding service with a friendly attitude.
• Convey information effectively and address inquiries.
• Quickly evaluate and resolve guest concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Extended Stay America Omaha West - Front Desk Agent

Join to apply for the Extended Stay America Omaha West - Front Desk Agent role at Aimbridge Hospitality.

About the Role

The Front Desk Agent is the key to our guest experience, responsible for delivering excellent customer service and communication to ensure a seamless and welcoming stay. This role manages guest interactions and maintains efficient front desk operations.

Key Responsibilities

• Customer Service Excellence: Provide outstanding service with a friendly and warm attitude, enhancing guest satisfaction.
• Communication: Convey information effectively and address guest inquiries promptly, with strong verbal and written skills.
• Problem-Solving: Quickly evaluate and resolve guest concerns.
• Multitasking: Handle reservations, check-ins, and check-outs efficiently.
• Financial Skills: Understand and work with financial information, performing basic arithmetic as needed.

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

Eligible full-time employees receive a competitive benefits package, including:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability Insurance
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About the Property

Welcome to Extended Stay America - Omaha - West. Enjoy a comfortable suite with a fully equipped kitchen, perfect for cooking and relaxing. When visiting Omaha, explore the Lewis and Clark National Historic Trail to experience American history firsthand.

Additional Details

• Seniority Level: Entry Level
• Employment Type: Full-Time
• Job Function: Management and Hospitality