FRONT DESK - Hampton Inn LAX

ADP, Inc.; Inglewood (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. is seeking a Guest Service Associate to deliver courteous guest service and support hotel operations. The role requires the ability to stand for extended periods, lift and carry loads, and work varied shifts including holidays and weekends.

Ideal candidates are well-groomed, professional, good listeners, empathetic, tolerant, and capable of using property management systems to handle charges and guest requests with accuracy.

Qualifications

• Experience in guest service roles preferred.
• Ability to multitask and stay service-focused.
• Excellent attendance and reliability.
• Strong communication with guests and staff.

Responsibilities

• Provide efficient and courteous guest service aligned with hotel standards.
• Execute selling strategies to enhance hotel revenue.
• Maintain log books and relay information accurately to team.
• Post charges, compute bills, collect payments, and update property records.

Skills

Guest service

Multitasking

Communication

Computer literacy

Tools

Property management systems

Job description

If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you!

Key Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
• Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.

The ideal candidate will be:

• Multi-task, detail-oriented, and remain service-centric.
• Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books.
• Assist with guest issues with professionalism in maintaining a hospitable attitude.
• Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes.

What are we looking for?

To fulfill this role successfully, you must possess the following:

• Well-groomed and professional appearance.
• Good listener.
• Emphatic and tolerant.
• Rational, prudent, and practical.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds