Front Desk Agent

Super 8 Livermore; Livermore (CA); On-site; USD 24,108 - 25,485; Part time

Job summary

A hotel in Livermore is seeking a Front Desk Agent who is friendly and customer-focused. The role involves checking guests in and out, handling requests and complaints, and managing the front desk area. Ideal candidates will have strong communication, problem-solving skills, and a high school diploma. This position requires the ability to work independently and the capability to lift up to 50 pounds. Join a dedicated team and help create a welcoming environment for guests.

Qualifications

• Must have a high school diploma or equivalent.
• Strong communication and customer service skills are essential.
• Ability to manage stressful situations independently.

Responsibilities

• Check guests in and out by confirming reservations.
• Manage guest requests and complaints professionally.
• Keep the front desk area clean and organized.

Skills

Customer service

Strong communication

Problem-solving

Conflict resolution

Education

High school diploma or equivalent

Tools

Windows operating systems

Office software

Job description

Job Summary

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation Rate

$17.50 to $18.50

Key Responsibilities

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.