Hotel Front Desk Agent

Mehr Consultancy; San Francisco (CA); On-site; USD 29,618 - 35,128; Full time

Job summary

Mehr Consultancy is seeking a friendly and customer-focused Front Desk Agent in San Francisco. This role involves providing excellent service to guests, managing check-ins and check-outs, and assisting with guest requests.

The ideal candidate has a high school diploma, strong communication skills, and the ability to handle stressful situations. Proficiency in Windows and office software is required, and the role offers compensation between $21.50 and $25.50 per hour.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.

Responsibilities

• Check guests in and out by confirming reservations and issuing keys.
• Handle guest requests and complaints promptly.
• Manage cash drawer and process payments.
• Keep the front desk area and lobby clean and organized.
• Provide guests with directions and information about the property.

Skills

Strong communication

Problem-solving

Conflict-resolution

Customer service

Education

High school diploma or equivalent

Tools

Windows operating systems

Office software

Job description

Job Summary

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation

Compensation: $21.50 - $25.50

Key Responsibilities

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.