Front Desk Agent

Myriad Hotel; Louisville (KY); On-site; USD 18,184 - 25,898; Full time

Job summary

Myriad Hotel is seeking a friendly Front Desk Agent to greet guests, manage check-in/check-out, and provide information about local attractions. You will help with parking and coordinate with staff to ensure a smooth guest experience.

The ideal candidate has excellent communication skills, prior hospitality or customer service experience, and proficiency with hotel management software. This position requires flexible availability including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency with hotel management systems.
• Detail-oriented with strong organizational skills.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Maintain understanding of room types, rates, and hotel services to provide accurate information to guests.
• Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services.
• Arrange transportation, tours, and reservations based on guest requests and preferences.
• Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt fulfillment.
• Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.

Skills

Customer service

Hospitality

Communication

Problem solving

Hotel software

Education

High school diploma

Tools

Hotel management software

Job description

Job Title: Front Desk Agent

Compensation: $16/hr

Job Summary:

Myriad Hotel is seeking a friendly and customer-focused Front Desk Agent to join our hospitality team. The Front Desk Agent is the first point of contact for the guests, providing exceptional service and ensuring a smooth check-in and check-out process. In addition to these duties, the Front Desk Agent will also be responsible for assisting guests with parking and providing directions to local attractions. The primary goal will be to create a welcoming and memorable experience for the guests by delivering personalized service and addressing their needs and inquiries.

Responsibilities:

• Respond to guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
• Maintain a thorough understanding of room types, rates, and hotel services to provide accurate information to guests.
• Offer recommendations and assistance to guests regarding local attractions, restaurants, transportation, and other services.
• Arrange transportation, tours, and reservations based on guest requests and preferences.
• Handle guest requests for amenities, additional services, or special arrangements, ensuring prompt and accurate fulfillment.
• Collaborate with housekeeping to prioritize room readiness and address guest requests for room service or maintenance.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role is preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally and efficiently.
• Proficiency in using hotel management systems and software.
• Detail-oriented with strong organizational skills to handle multiple tasks and prioritize effectively.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.