Hotel Front Desk Agent

Best Western Plus Panama; Panama City (FL); On-site; USD 20,664 - 24,796; Part time

Job summary

Best Western Plus Panama in Panama City, Florida is seeking a friendly and customer-focused Front Desk Agent. This role includes checking guests in and out, managing requests and complaints, and ensuring a clean and organized front desk area. The ideal candidate will have strong communication skills and a high school diploma. Competitive compensation ranges from $15 to $18 per hour. Join our team to help us deliver a positive experience for our guests.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Responsibilities

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments.
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.

Skills

Strong communication skills

Problem-solving skills

Conflict-resolution skills

Education

High school diploma or equivalent

Tools

Windows operating systems

Office software

Job description

Job Summary

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Compensation

$15 - $18

Key Responsibilities

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.