Front Desk Agent

Island Hospitality Management; Linthicum (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality management company is seeking an upbeat Front Desk Agent to manage front desk operations. The ideal candidate will possess outstanding communication skills and professionalism, ensuring excellent guest service in a fast-paced environment. Responsibilities include guest check-in/out, payment processing, and assisting guests and vendors. This role offers formal training, clear career pathways, and a range of benefits including health insurance and PTO.

Benefits

Health insurance: Medical, Dental, Vision

PTO, Paid Sick and Vacation Time

Retirement plan with company match

Incentive bonuses

Employee discounts

Qualifications

• Highly motivated team player with strong initiative.
• Effective in handling problems and providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process payments according to hotel requirements.
• Provide information and assistance to guests.

Skills

Communication

Problem Solving

Teamwork

Job description

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Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment.

This position may require flexible scheduling availability.

Responsibilities

1. Check-in/Check-out hotel guests
2. Process all payments according to established hotel requirements
3. Provide information and assistance to all guests and vendors
4. Prepare all necessary reports during each shift for the management team

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Approachable and available for all guests while providing excellent guest service

The physical demands of this role include standing, sitting, or walking for extended periods. Work hours are variable based on guest occupancy, season, and staffing. Island Hospitality cannot guarantee specific weekly hours.

Training & Development

Island Hospitality offers a formal training program for employee growth and development, providing clear career pathways within the company.

Benefits

• Health insurance: Medical, Dental, Vision
• HSA & FSA plans, Dependent care FSA
• Identity Theft Protection, Pet Insurance, Commuter benefits
• PTO, Paid Sick and Vacation Time, Family Leave
• Retirement plan with company match

Additional Perks

• Incentive bonuses, employee discounts, recognition programs
• Tickets to events, career growth opportunities, referral bonuses

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality