Front Desk Agent

Hampton Inn Lincoln Airport; Lincoln (NE); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discount at Hilton Hotels

Access to NICE (Free Healthcare Benefi

Paid sick leave

New Hire Bonus after 90 days

Employee discount on Market items

PTO after 1 year

Job summary

Hampton Inn Lincoln Airport is seeking a friendly Hotel Front Desk Agent to be the guests' first point of contact, handling check-in/check-out, reservations, and information on rooms, rates and amenities.

You will greet guests, collect details, upsell services when appropriate, liaise with housekeeping, and ensure a pleasant stay for all guests. Benefits include employee discounts and paid time off after one year.

Qualifications

• Experience as a hotel front desk agent or receptionist.
• Familiarity with hotel reservations software.
• Strong customer service mindset.
• Excellent communication and organizational skills.
• Ability to handle guest information discreetly.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests collecting necessary information (contact details, stay dates).
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates and amenities.
• Respond to client complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Confirm group reservations and arrange services for VIPs and events.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments.

Skills

Hotel Front Desk Experience

Reservations knowledge

Customer service

Communication

Organizational skills

Tools

Hotel reservations software

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Benefits Include

• Employee discount at Hilton Hotels
• Access to NICE (Free Healthcare Benefit!)
• Paid sick leave
• New Hire Bonus after 90 days
• Employee discount on Market items
• PTO after 1 year