Front Desk Agent

Holiday Inn Express and Suites Lincoln Downtown; Lincoln (NE); On-site; USD 32,000 - 45,000; Full time

Job summary

Holiday Inn Express and Suites Lincoln Downtown is seeking a friendly Front Desk Agent to greet guests, manage reservations, and provide information about rooms, rates, and amenities. You will be the first point of contact, ensuring a welcoming and efficient guest experience from arrival through departure.

The role requires weekend availability and strong customer service skills to handle check-ins, inquiries, and issue resolution while coordinating with housekeeping and other hotel teams to

Qualifications

• Experience in hospitality or retail customer service is a plus.
• Strong communication and problem-solving abilities are required.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Perform check-in and check-out tasks for guests.
• Manage online and phone reservations and update guest records.
• Inform guests about room rates, amenities and payment methods; verify credit card data.

Skills

Customer service

Communication skills

Organizational skills

Tools

OPERA PMS

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Must have weekend availability.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like OPERA PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills