Front Desk Agent

Bighornlaw; Laurel (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Front Desk Agent for their Laurel location. The role requires strong customer service skills and the ability to multitask effectively while ensuring a positive experience for guests. Responsibilities include managing guest registrations, answering inquiries, and maintaining communication with other departments. Ideal candidates will be flexible with scheduling and possess proficiency in Microsoft Office applications.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.
• Experience in hospitality or customer service is preferred but not required.

Responsibilities

• Answer queries regarding the hotel’s services and facilities.
• Welcome guests warmly and manage the registration process.
• Coordinate with housekeeping and maintenance to address guest concerns.

Skills

Customer service skills

Guest-focused approach

Flexibility

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Comfort Inn Laurel - Fort Meade • Laurel , MD , US

Posted 2 days ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Welcome guests warmly, determine their needs, and manage the registration process.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Balance cash at the end of each shift and generate reports for the next shift.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in hospitality or customer service is preferred but not required.

Compensation

$14 - $17 hourly

About Comfort Inn Laurel - Fort Meade

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners