Front Desk Agent

Salon Venustas; Madison (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

Salon Venustas, a casually elegant salon, is looking for a proactive Client Service Lead who will drive sales and nurture team growth. This role involves exceptional customer service, managing clerical tasks, and maintaining operational success while ensuring 5-star standards.

Qualifications

• 1+ years of customer service experience required.
• Excellent communication and phone etiquette skills needed.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and assist guests at the front desk.
• Manage multi-line phone systems and clerical tasks.
• Process transactions and assist with retail sales.

Skills

Customer service

Communication

Organization

Interpersonal skills

Multitasking

Job description

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This range is provided by Salon Venustas. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

We are a casually elegant salon seeking a proactive team leader to drive sales, nurture team growth, and uphold 5-star service standards. Do you excel at fostering collaboration within a team, motivating others, and achieving shared objectives? Are you known for your problem-solving skills, meticulous attention to detail, and ability to multitask while staying focused on strategic outcomes?

Our ideal Client Service Lead thrives on anticipating client needs, maintaining precision in reservations and inventory management, and orchestrating seamless operational success. If you have a passion for these aspects and enjoy coordinating a bustling day seamlessly, we would like to hear from you!

In addition to overseeing our team, this role may involve assisting with social media engagement and merchandising. The successful candidate must be available to work Saturdays.

If this description resonates with you and you're ready to make a positive impact, reach out to us today!

Responsibilities

• Greet and assist guests at the front desk, providing exceptional customer service.
• Manage multi-line phone systems, directing calls and taking messages as needed.
• Perform clerical tasks such as data entry, filing, and calendar management.
• Utilize computer skills to maintain records and process transactions efficiently.
• Ensure the front office area is organized and welcoming for clients and guests.
• Handle customer inquiries and resolve issues promptly to enhance guest satisfaction.
• Process transactions
• Assist with retail sales and the recommendation of salon products
• Maintain a clean and organized reception area

Qualifications

• Excellent communication, interpersonal skills, and phone etiquette skills
• Previous experience in a customer service role
• Organizational and clerical skills
• Ability to manage calendars and perform data entry
• Ability to mulitask and work in a fast-paced environment
• Proficient in basic computer skills
• Previous experience as a receptionist or personal assistant is a plus
• Knowledge of the beauty industry is a plus

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 30 per week

Schedule:

• Evening shift

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Madison, CT 06443 (Required)

Ability to Relocate:

• Madison, CT 06443: Relocate before starting work (Preferred)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Individual and Family Services

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