Front Desk Agent

Hampton Inn & Suites Dulles Airport; Sterling (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Guest Service Agent to join its team. The role includes anticipating guest needs, processing check-ins/outs, and providing exceptional service while adhering to high standards. Successful candidates will bring a customer-focused attitude and prior experience in hospitality. Full-time availability for AM and PM shifts is required.

Qualifications

• 1+ years prior guest service experience in a hospitality setting preferred.
• Ability to lift, push and pull up to 75 pounds occasionally.
• Excellent verbal communication skills needed.

Responsibilities

• Anticipate and respond to guests in a friendly manner.
• Process check-ins and check-outs, verify billing, create reservations.
• Ensure compliance with safety and risk management procedures.

Skills

Communication

Customer Focus

Attention to Detail

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following Hampton Inn high standards of quality to ensure guest satisfaction.

This is a full-time position requiring AM and PM shifts availability to be scheduled including some weekends and holidays.

Responsibilities:

• Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows Hampton Inn guest service recovery program.
• Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Hampton Inn procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Hampton Inn general work rules and department procedures. Attends all required department and hotel meetings.
• Safety/Risk Management: Maintains a clean and safe work area in compliance with Hampton Inn, brand, local, state and federal regulations. Follows all Hampton Inn procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience:

• High school diploma or GED required.
• 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
• Ability to lift, push and pull up to 75 pounds on an occasional basis.

EEO AA M/F/Vet/Disabled

$17 - $17 an hour

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online