Front Desk Agent

Best Western Premier, Islamabad; Baltimore (MD); On-site; USD 37,000 - 56,000; Full time

Job summary

A leading hotel is looking for a Front Desk Agent to ensure a superior guest experience. Responsibilities include managing guest registrations, coordinating room assignments, and addressing any guest concerns. Candidates should possess a high school diploma and have previous experience in a hotel setting, demonstrating excellent communication and customer care skills.

Qualifications

• Previous hotel-related experience preferred.
• Ability to communicate with public and staff professionally.
• Familiarity with cash handling policies.

Responsibilities

• Registering guests and assigning rooms.
• Handling guest check-outs and transactions.
• Resolving guest complaints professionally.

Skills

Communication

Customer Care

Persuasive Selling Techniques

Education

High School Diploma or Equivalent

Tools

Front Office Equipment

Job description

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Description

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Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.
• What candidate traits are needed to be successful in this role?
• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Able to properly secure guest information.Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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