Front Desk Agent

Comfort Inn Laurel - Fort Meade; Laurel (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent to be the first point of contact for guests, providing exemplary service and managing guest registrations. Responsibilities include answering queries, coordinating with housekeeping, and managing cash at the end of each shift. Ideal candidates will have customer service experience and be available for flexible scheduling.

Qualifications

• Strong customer service skills with a guest-focused approach.
• Availability for flexible schedules, including weekends and holidays.
• Experience in hospitality or customer service preferred.

Responsibilities

• Answer queries regarding hotel services and resolve guest concerns.
• Welcome guests and manage the registration process.
• Operate hotel switchboard and balance cash at the end of shifts.

Skills

Customer service

Multitasking

Communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities: • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Welcome guests warmly, determine their needs, and manage the registration process. • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. • Operate hotel switchboard, take calls and provide information and transfer calls • Balance cash at the end of each shift and generate reports for the next shift. Qualifications: • Strong customer service skills with a guest-focused approach. • Availability to work flexible schedules, including weekends and holidays. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Experience in hospitality or customer service is preferred but not required. Compensation: $14 - $17 hourly

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