Front Desk Agent

Best Western International; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking dedicated front desk staff to enhance guest experiences. The role involves managing check-ins, handling guest requests, and ensuring smooth check-outs. Candidates should have a high school diploma, prior hotel experience preferred, and a commitment to excellent customer service.

Qualifications

• Previous hotel-related experience preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Ability to learn safety, emergency, and accident prevention policies.

Responsibilities

• Registers arriving guests and assigns rooms.
• Processes guest check-outs and handles monetary transactions.
• Manages and resolves all guest complaints professionally.

Skills

Communication

Customer Service

Problem-Solving

Education

High school diploma or equivalent

Tools

Front office equipment

Job description

Description

Please Send Your Resume to [e-mail]

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.
• What candidate traits are needed to be successful in this role?
• High school diploma or equivalent.
• Previous hotel-related experience preferred.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
• Able to properly secure guest information.Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.