Front Desk Agent

Chartwell Hospitality; Franklin (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent, where you'll be the first point of contact for guests, delivering exceptional customer service. This role involves problem-solving, using computer software for check-ins, and handling guest inquiries, ensuring a positive experience for every visitor.

Benefits

Medical

Dental

Vision

Life Insurance

401-K

Travel Discounts

Professional Growth Opportunities

Qualifications

• Excellent English communication skills.
• Ability to read, write, and speak fluently.
• Comfortable using a computer and various software.

Responsibilities

• Provide first impressions and exceptional service to guests.
• Welcome and serve guests in person and over the phone.
• Handle cash and credit card transactions confidently.

Skills

Communication

Problem Solving

Customer Service

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, You Will

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
  
  

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts