Front Desk Agent

Total Management Systems, Inc.; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Hotelmanagementunternehmen sucht einen engagierten Front Desk Agent, der die erste Anlaufstelle für Gäste ist. In dieser spannenden Rolle sind Sie für die Begrüßung von Gästen, die Bearbeitung von Zahlungen und die Bereitstellung von Informationen über lokale Attraktionen verantwortlich. Sie werden Teil eines dynamischen Teams, das in einem innovativen Umfeld arbeitet, in dem Gastfreundschaft und Kundenservice an erster Stelle stehen. Wenn Sie gerne mit Menschen arbeiten und eine Leidenschaft für den Gastgewerbesektor haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Krankenversicherung

Zahnversicherung

Sehversicherung

401(k) mit Matching

Bezahlter Urlaub

Bezahlte Krankheitszeit

Hotelrabatte

Qualifications

• Starke Kundenservicefähigkeiten mit Fokus auf Gästezufriedenheit.
• Erfahrung an der Rezeption oder im Gastgewerbe ist von Vorteil.

Responsibilities

• Freundliche Begrüßung der Gäste während des Check-ins und Check-outs.
• Bearbeitung von Zahlungen und Bereitstellung von Informationen über Annehmlichkeiten.

Skills

Kundenservice

Multitasking

Kommunikationsfähigkeiten

Mehrsprachigkeit

Education

Erfahrung an der Rezeption

Gastgewerbe-Hintergrund

Job description

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Do you enjoy welcoming, helping, and meeting new people? Are you interested in gaining hotel experience? The Courtyard by Marriott at NMSU is looking for a Front Desk Agent to join the team. Working for this hotel, you will be managed by a growing hotel management company operating ten hotels throughout the state. Benefits include health insurance, dental coverage, vision, 401(k) with a match, paid time off, paid sick leave, and hotel discounts.

As the first point of contact for guests, you are a key representative of the hotel and public relations. Confidentiality, cheerfulness, friendliness, honesty, politeness, and tactfulness are essential traits. Each guest should feel prioritized.

Major Duties

• Greet guests warmly during check-in and check-out following franchise standards
• Process payments accurately and according to policy
• Provide information about hotel amenities and local attractions
• Respond promptly to guest concerns and follow up for satisfaction
• Complete daily shift reports and support night audit functions
• Maintain a clean, organized, and welcoming front desk area
• Communicate shift updates to team members and management
• Handle guest room reservations and maximize sales opportunities
• Stay knowledgeable about systems and amenities to assist guests

Qualifications

• Strong customer service skills focused on guest satisfaction
• Previous front desk or hotel experience is a plus
• Proficiency in phone etiquette and multi-line systems
• Ability to communicate effectively in multiple languages is a plus
• Experience in guest relations and hospitality services

Physical Requirements

• Ability to stand or walk for extended periods
• Lift up to 25 pounds occasionally
• Frequent use of computer, phone, and office equipment
• Ability to bend, stretch, reach, and move efficiently during guest interactions

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitality