Front Desk Agent

MCR Hotels; El Paso (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Agent to enhance guest experiences. This entry-level role involves managing check-ins and check-outs, providing information about hotel amenities, and ensuring guest satisfaction through attentive service. Join a dynamic team where your contributions directly impact the guest experience, all while enjoying benefits like hotel discounts and career growth opportunities. If you have a passion for customer service and thrive in a fast-paced environment, this position is perfect for you.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth opportunities

Health, Dental, Vision insurance (full-time)

Qualifications

• Ability to provide excellent customer service and maintain a positive attitude.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Provide information about hotel services and local attractions.
• Respond to guest inquiries and resolve complaints promptly.

Skills

Positive attitude

Multi-tasking

Problem-solving

Basic English communication

Stress management

Basic math skills

Alcohol awareness certification

Clear communication

Desire to serve guests

Education

High School Diploma or equivalent

Tools

Windows OS

Spreadsheets

Word processing

Job description

Join to apply for the Front Desk Agent role at MCR Hotels.

This range is provided by MCR Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$12.00/hr - $13.00/hr

Job Overview

The Fairfield by Marriott El Paso Airport Front Desk Agent is responsible for providing a positive guest experience while managing the customer-facing administrative processes of the hotel.

Essential Functions

1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
2. Maintaining proper operation of the telephone switchboard.
3. Answering guest inquiries about hotel services, facilities, and hours of operation.
4. Establishing and maintaining good communication and teamwork with fellow associates and other departments within the hotel.
5. Responding to guest requests in a timely and professional manner.
6. Maintaining confidentiality and security of all guests and hotel information.
7. Documenting all guest requests, complaints, or problems immediately and notifying the designated department for resolution. Following up to ensure guest satisfaction.
8. Being aware of all rates, packages, and promotions.
9. Being familiar with all in-house groups and high-demand/restricted dates.
10. Taking all necessary information when taking room reservations and following rate quoting scenarios.
11. Being knowledgeable of the front desk computer system.
12. Logging and delivering packages, mail, and messages.
13. Sharing knowledge of the property, amenities, and local attractions.
14. Accurately completing the check-in and checkout process.
15. Using creative reasoning and brand standard service tools to overcome guest objections and ensure satisfaction.
16. Restocking front desk area and supplies as required or assigned.
17. Following checklists and performing other duties as assigned.

Minimum Qualifications

1. Positive attitude and willingness to learn.
2. Ability to multi-task and be detail-oriented.
3. Problem-solving skills to effectively deal with customers.
4. Basic English verbal and written communication skills.
5. Ability to work well under stress.
6. Basic math skills.
7. Ability to obtain alcohol awareness certification as required.
8. Willingness to work varied schedules including evenings, nights, weekends, and holidays.
9. Proficiency in Windows OS, spreadsheets, and word processing.
10. Clear communication skills.
11. Desire to serve guests.
12. Legal age to serve alcohol at applicable properties.

Preferred Qualifications

1. Experience in hospitality or related fields.
2. Brand knowledge and experience.

About MCR Hotels

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006, with offices in NYC, Dallas, Chicago, and Richmond.
• Portfolio of 148 hotels, over 22,000 guestrooms across 37 states and 106 cities.
• Over 7,000 team members nationwide.
• Operates under multiple major brands.
• Award-winning company recognized for innovation and performance.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career growth opportunities
• Health, Dental, Vision insurance (full-time).

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Hospitality