Front Desk Agent - MFBLA

IHG Hotels & Resorts; El Paso (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to create a welcoming atmosphere for guests. In this vital role, you will manage check-in and check-out processes, handle transactions, and address guest needs with professionalism. The position requires excellent communication and problem-solving skills, with a focus on enhancing guest experiences. Join a diverse global team that values teamwork and continuous improvement, and enjoy competitive benefits and hotel discounts. This is a fantastic opportunity to grow in a dynamic environment where your contributions truly matter.

Benefits

Hotel Discounts

Comprehensive Training

Flexible Shifts

Diversity and Inclusion Programs

Qualifications

• At least one year of experience in front desk or guest service roles.
• Fluency in the local language; additional languages are a bonus.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Handle cash and credit transactions accurately.
• Record guest preferences and manage requests.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Flexibility

Education

High School Diploma

College Degree

Job description

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Role Overview

As a Front Desk Agent, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a memorable stay. Your duties will include handling transactions, providing local insights, managing bookings, and addressing guest needs promptly and professionally.

Key Responsibilities

1. Greet guests, acknowledge IHG Rewards Club members, and assist with check-in and check-out processes efficiently.
2. Handle cash and credit transactions accurately.
3. Record guest preferences, manage requests, and handle inquiries to enhance guest experience.
4. Maintain safety procedures and report incidents as required.
5. Support colleagues with ad-hoc duties and stay informed about hotel events and activities.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• At least one year of experience in front desk or guest service roles.
• Excellent communication and problem-solving skills.
• Fluency in the local language; additional languages are a bonus.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Physical ability to lift up to 50 lbs and perform related tasks.

What We Offer

Competitive salary, benefits, hotel discounts, and comprehensive training. Join a global team that values diversity, teamwork, and continuous improvement.

Additional Information

• Shift work may vary; flexibility is essential.
• We are an equal opportunity employer committed to inclusion and diversity.
• Salary ranges are indicative and may vary based on various factors.