Front Desk Agent

Palette Hotels; El Paso (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Desk Agent, where your role is crucial in creating exceptional guest experiences. You'll be the first point of contact, responsible for check-in and check-out, managing guest requests, and ensuring a smooth operation at the front desk. With a commitment to customer service and a positive attitude, you'll thrive in a supportive team environment that values your contributions. Palette Hotels offers competitive salaries, excellent health benefits, and opportunities for growth in a dynamic and team-oriented culture. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Health benefits

Training and development programs

Promotion opportunities

Team-based culture

Qualifications

• Two years of front desk experience in the hospitality industry.
• High level of IT proficiency and ability to communicate effectively.

Responsibilities

• Assist guests with check-in and check-out processes.
• Manage guest complaints and ensure exceptional service.
• Support Night Auditor with front desk duties.

Skills

Positive attitude

Good communication skills

Customer service

Flexibility

Bilingual (English/Spanish)

Education

High school diploma

Tools

IT proficiency

Job description

As a Front Desk Agent, you will work during mid-shift and evening-shift hours. Your role involves assisting guests and providing guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent makes the first impression on our guests and must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage their implementation as required
• Ensure that all guest complaints are managed, recorded, and resolved promptly
• Support the Night Auditor with all front desk and accounting-related duties
• Produce nightly reports as required
• Inform departments of special requests, early/late departures, room changes, and other guest requests
• Maintain good communication and work relationships across all hotel areas
• Act in accordance with fire, health, and safety regulations and follow proper procedures when required

Serve your role and team in an environmentally conscious manner.

Required Skills and Requisites

Job Requirements

Front Desk Agents are always working on behalf of our guests and collaborating with other team members. To succeed in this role, you should maintain the following attitude, behavior, skills, and values:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Flexibility to respond to a range of work situations
• Flexible work schedule covering day and night shifts

It would be advantageous to demonstrate the following capabilities and distinctions:

• Two years of front desk experience
• Knowledge of the hospitality industry
• High level of IT proficiency
• Ability to speak and understand Spanish

Palette Hotels is dedicated to creating meaningful hospitality careers for our associates. We offer highly competitive salaries, excellent health benefits, extensive training and development programs, promotion opportunities within the organization, and a positive, team-based culture where people make the difference.

Palette Hotels is an equal opportunity employer with policies prohibiting unlawful discrimination based on race, color, creed, sex, national origin, age, veteran status, or physical or mental disability unrelated to job requirements.

Our policies also promote a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company premises is generally prohibited. The use or abuse of legally prescribed medication that impairs judgment or work performance or creates workplace safety risks may also be subject to company policy.