Part Time - Front Desk Agent - MFWSA

InterContinental Hotels Group; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to create memorable experiences for guests. This role involves managing bookings, handling transactions, and providing local insights to ensure a friction-free stay. The ideal candidate will possess excellent communication and problem-solving skills, along with flexibility to work various shifts. Join a diverse team that values teamwork, trust, and continuous improvement, while enjoying competitive salary and benefits, including hotel discounts. If you have a passion for hospitality and a desire to make a difference, this opportunity is perfect for you.

Benefits

Hotel Discounts

Comprehensive Training

Qualifications

• 1+ year experience in front desk or guest service role.
• High school diploma or equivalent; higher education is a plus.

Responsibilities

• Manage guest bookings and handle transactions.
• Check guests in and out efficiently, manage safety deposit boxes.
• Assist guests with billing issues and local knowledge.

Skills

Communication Skills

Problem-Solving Skills

Flexibility

Tech-Savvy

Education

High School Diploma

Higher Education

Job description

Hotel Brand: IHG Army Hotels
Location: United States, New Mexico, Las Cruces

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay.
Handle cash and credit transactions.
Check guests in and out efficiently—collect IDs, distribute room keys, and manage safety deposit boxes.
Stay one step ahead of guests’ needs—record and act on their preferences, and handle messages, requests, questions, and concerns.
Be a trusted contact for all guests, assisting with billing issues, local knowledge, and involving management when necessary.
Follow safety procedures diligently—report incidents and wear protective gear as needed.
Maintain a professional appearance and act as a brand ambassador.
Keep informed about the day’s events and activities.
Assist colleagues with ad-hoc duties as required.

What We Need from You –

Our hotel operates 24/7 to cater to guest needs. Shifts will be assigned, but flexibility is required to work varying shifts including weekends, evenings, and holidays.

Excellent communication skills—able to address guest concerns and compliments.
Strong problem-solving skills—turn issues into positive experiences.
Fluency in the local language—additional languages are a plus.
Literate and tech-savvy—comfortable with reading, writing, basic math, and computers.
Flexibility—willing to work night, weekend, and holiday shifts.
Educational qualifications—high school diploma or equivalent; higher education is a plus.
Experience—preferably at least one year in a front desk or guest service role.
Physical strength—capable of lifting, pushing, and pulling objects up to 50 lbs (23 kg), including bending and kneeling.

What We Offer ─

Competitive salary and benefits, including hotel discounts and comprehensive training.
Join our global IHG family—where teamwork, trust, support, and diversity are valued.
We appreciate attention to detail and continuous improvement. Learn more about us here.

We are proud to be an equal opportunity employer. We promote a culture of inclusion where everyone feels safe, respected, and valued. We encourage applicants from all backgrounds to bring their authentic selves to work.

Note: Not applicable for CA, CO, NJ, NY, WA, HI, IL, MN, VT applicants.

Who we are

We need passionate individuals like you to make a difference and create exceptional experiences daily. Join a team of over 370,000 colleagues across 100 countries. Let your passion shine, innovate, and collaborate worldwide. Embrace your ambition. Let’s Go Further Together.

Interested but don’t meet every requirement? Apply anyway—your potential matters more than ticking every box.