Part Time - Front Desk Agent - MFWSA

IHG Hotels & Resorts; Las Cruces (NM); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein etabliertes Unternehmen in der Gastgewerbebranche sucht einen engagierten Front Desk Agent, der die erste Anlaufstelle für Gäste ist. In dieser spannenden Rolle sind Sie verantwortlich für die Begrüßung der Gäste, die Verwaltung von Buchungen und die Behebung von Anliegen, um sicherzustellen, dass jeder Aufenthalt unvergesslich ist. Sie werden Teil eines globalen Teams, das Vielfalt und Teamarbeit schätzt, und erhalten die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das sich auf die Zufriedenheit der Gäste konzentriert. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem einladenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterrabatte

Schulungsmöglichkeiten

Wettbewerbsfähiges Gehalt

Qualifications

• Mindestens ein Jahr Erfahrung im Front-Desk oder Gästeservice ist bevorzugt.
• Verfügbarkeit für 24/7 Schichten, einschließlich Wochenenden und Feiertagen.

Responsibilities

• Begrüßung der Gäste und Management von Buchungen.
• Bearbeitung von Zahlungen und Unterstützung bei Rechnungsfragen.
• Aufrechterhaltung eines professionellen Auftretens und positive Markenrepräsentation.

Skills

Kommunikationsfähigkeiten

Problem-solving

Mathematikkenntnisse

Flexibilität

Education

High School Diploma

College Degree (preferred)

Job description

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Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll handle transactions, offer local insights, and anticipate guests’ needs. You’ll create a warm atmosphere that makes our guests feel at home.

1. Be the warm welcome that kicks off a memorable guest experience.
2. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
3. Manage guest bookings, upselling opportunities, and inform guests about ways to enhance their stay.
4. Handle cash and credit transactions.
5. Check guests in and out swiftly, taking IDs, handing out room keys, and managing safety deposit boxes.
6. Record and act on guest preferences; handle messages, requests, questions, and concerns.
7. Assist guests with billing issues and provide local knowledge; involve management when necessary.
8. Follow safety procedures, report incidents, and wear protective gear as needed.
9. Maintain a professional appearance and represent the brand positively.
10. Stay informed about daily events and activities.
11. Assist colleagues with ad-hoc duties as needed.

Qualifications

• Availability for 24/7 shifts, including weekends, evenings, and holidays.
• Excellent communication skills and ability to handle guest concerns and compliments.
• Problem-solving skills to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Proficiency in reading, writing, basic math, and computer skills.
• Flexibility to work various shifts.
• High school diploma or equivalent; college degree preferred but not required.
• At least one year of experience in front desk or guest service roles is preferred.
• Physical ability to lift up to 50lbs (23 kg) and perform related tasks.

What We Offer

Competitive salary, benefits, employee discounts, and training opportunities. Join a global team that values diversity, teamwork, and guest satisfaction. We are an equal opportunity employer committed to inclusion and diversity.

Additional Information

• Salary range is indicative; actual pay may vary based on several factors.
• Reasonable accommodations available upon request.
• We do not accept unsolicited applications from staffing agencies.
• Applicants in certain states should refer to specific benefits information.

Employment Details

• Seniority level: Entry level
• Employment type: Part-time
• Industry: Hospitality

Join us and make a difference every day. Apply now and start your journey with IHG Hotels & Resorts.