Front Desk Agent

La Quinta Inn & Suites; Kokomo (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a positive Front Desk Agent to provide exceptional service to guests. Responsibilities include check-in/check-out assistance, maintaining communication with housekeeping, and ensuring guest satisfaction. Ideal candidates will have strong communication skills and a customer-focused approach.

Benefits

Bonus based on performance

Free uniforms

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• Proficient in English; knowledge of other languages is a plus.
• Ability to lift 30 pounds.

Responsibilities

• Assist guests with check-in and check-out processes.
• Build rapport with guests and identify their needs.
• Ensure compliance with health and quality standards.

Skills

Communication

Customer Service

Problem Solving

Job description

Benefits:

• Bonus based on performance
• Free uniforms
• Training & development
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

1. Monitor hotel operations and stay informed about activities.
2. Take reservations and answer questions via phone, email, and in person.
3. Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
4. Describe the features and amenities of guest rooms.
5. Ensure compliance with health and quality standards.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Ability to resolve issues with a customer-focused approach.
• Ability to lift 30 pounds.