Front Desk Agent

Excel Hotel Group; Mississippi; On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel group is seeking a Front Desk Agent who will be responsible for checking guests in and out efficiently. This role involves processing payments, providing information, and ensuring guest satisfaction. The ideal candidate has customer service experience and the ability to work in a fast-paced environment. Join a family-driven culture that fosters growth and internal promotion opportunities.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off

401k with Company Match

Travel Discount Program

Opportunities for Growth

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.

Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Accurately processes all cash and credit card transactions.
• Responds appropriately to guest complaints.

Skills

Customer Service

Communication

Tools

Hotel Management Systems

Microsoft Office

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently, and courteously using the property management system. They process all payments according to established hotel policies and requirements, and provide information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt, and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room locations, and answers phones in a prompt and courteous manner.
• Upsells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing reports, preparing deposits, and securing the bank.
• Issues, controls, and releases guest safe-deposit boxes.
• Communicates guest requests or issues to management for follow-up.
• Responds appropriately to guest complaints and makes service recovery gestures to ensure guest satisfaction.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and hotel management systems, including email, word processing, and spreadsheets.

Benefits/Perks

• Full-time benefits include medical, dental, life insurance, PTO, and 401k with company match.
• Travel discount program.
• Opportunities for growth and internal promotion.

Excel Hotel Group is a fully integrated property ownership, management, and development company experiencing exciting growth. We foster a family-driven culture that is the backbone of our success.