Front Desk Agent Location: CA-San Diego-92110

Excel Hotel Group; Mississippi; On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their team. This role involves welcoming guests, managing check-ins and check-outs, and ensuring a smooth experience for all visitors. The ideal candidate will possess strong customer service skills and a friendly demeanor, ready to handle guest inquiries and complaints with professionalism. With a commitment to employee growth and a supportive work environment, this position offers excellent benefits, including medical and dental coverage, as well as opportunities for advancement. If you are passionate about providing exceptional service and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

PTO

401k with Company Match

Travel Discount Program

Qualifications

• 1-2 years of customer service experience required.
• Basic knowledge of computers and software is essential.

Responsibilities

• Welcomes guests and registers them efficiently.
• Processes payments and handles guest requests.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma

Tools

Property Management System

Email Software

Spreadsheet Software

Word Processing Software

Job description

Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
  
  

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.