Front Desk Agent

Renaissance Indianapolis North; Carmel (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Hotel sucht nach motivierten, gastfreundlichen Personen für das Front-Desk-Team. Diese spannende Rolle bietet die Möglichkeit, eine Karriere in der Gastfreundschaft aufzubauen, während Sie außergewöhnlichen Kundenservice bieten und bedeutungsvolle Verbindungen zu Gästen aus aller Welt herstellen. Wenn Sie Freude daran haben, Menschen zu begeistern und ihre Erfahrungen unvergesslich zu machen, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Anmeldebonus von $500

Vierteljährliche Anreize

Monatliche Anwesenheitsboni

Qualifications

• Hervorragende Fähigkeiten im Kundenservice und Gastfreundschaft.
• Engagierte Persönlichkeit, die einen bleibenden Eindruck hinterlässt.

Responsibilities

• Gäste einchecken und sicherstellen, dass spezielle Anforderungen erfüllt werden.
• Hervorragenden Kundenservice bieten und Probleme lösen.

Skills

Gastfreundschaft

Kundenservice

Kommunikationsfähigkeiten

Education

Abschluss in Gastgewerbe

Job description

Overview

Currently offering $500 in sign on bonuses ($250 paid after 30 day, $250 after 90 days), in addition to a quarterly incentive plan and monthly attendance bonuses. $16.00/hour.

Please apply directly online at careers-phg.icims.com/jobs

This is a full time position requiring weekend availability on both Saturdays and Sundays.

Typical shifts are 3pm to 11pm, with some mid shifts (10am-6pm, 11am - 7pm, noon - 8pm) and overnight shifts available.

About

We are looking for a highly motivated, guest service oriented individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:

• Help guests discover their "Wanderlust" experience

• Provide exceptional customer service by being engaging and taking sincere interest

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.

• Help to resolve problems and "WOW" guests through recovery when things aren't quite right

• Promote and sell special hotel programs.

• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

• Be knowledgeable of all emergency procedures and policies.

• Maintain house bank.

• Communicate all pertinent information to manager on duty.

• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

• Assist other departments as needed.

Responsibilities

Outstanding guest service skills.

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