Front Desk Agent

Ascent Hospitality; West Lafayette (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to deliver exceptional guest experiences. This role involves greeting guests, managing check-in and check-out processes, and ensuring hotel operations run smoothly. Ideal candidates will possess excellent communication skills and a strong customer service orientation, thriving in a team environment. Join this dynamic team and contribute to creating memorable experiences for guests while enjoying a variety of benefits, including health insurance and a 401k plan. If you are passionate about hospitality and eager to grow in your career, this opportunity is perfect for you.

Benefits

Health, Dental, Vision Insurance

401k with Employer Match

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Qualifications

• Previous hotel front desk experience preferred.
• Ability to work independently and in a team.

Responsibilities

• Greeting guests warmly and responding to their requests.
• Completing registration and check-out processes accurately.
• Handling payments and maintaining cash bank per policies.

Skills

Customer Service Orientation

Excellent Communication Skills

Organizational Skills

Basic Computer Skills

Education

High School Diploma

Some College Preferred

Job description

Join to apply for the Front Desk Agent role at Ascent Hospitality.

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people, and that remains our foundation. Our culture aims to create a memorable experience for all Team Members and guests. We seek individuals who work well together for a common purpose. For leadership roles, we want accomplished individuals with a passion for service, strong communication skills, and adaptability to challenges and change. If this describes you, consider joining our team.

Ascent Hospitality is looking for a qualified hospitality leader to be our Front Desk Agent!

Guest Service / Front Desk Agent responsibilities include:

• Completing all activities listed in the Front Desk checklist.
• Performing marketing duties such as upselling to generate additional revenue.
• Providing excellent service and satisfaction to guests and visitors.
• Following security and liability measures to protect hotel assets.

Benefits:

• Competitive salary.
• Health, Dental, Vision, Life Insurance, and other options.
• 401k with employer match.
• Paid PTO.
• Uniforms provided for most positions.
• Team Member hotel discount program.

Essential functions include:

• Maintaining professional appearance and conduct.
• Greeting guests warmly and responding to their requests.
• Providing information about hotel services, rooms, and rates.
• Using operational and selling techniques to maximize occupancy and revenue.
• Completing registration and check-out processes accurately.
• Handling payments and maintaining cash bank per policies.
• Communicating effectively with hotel departments.
• Ensuring rooms are ready for check-in and check-out.
• Confirming group reservations and arranging personalized guest experiences.
• Adhering to safety, security, and emergency procedures.
• Operating front office systems and answering phones professionally.
• Responding promptly to guest complaints and escalating issues as needed.
• Working flexible hours as required.

Knowledge, skills, and abilities:

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Proficiency in English and basic computer skills.
• Ability to operate office equipment.
• Customer service orientation.
• Ability to work independently and in a team.

Physical demands:

• Standing for long periods, repetitive arm/hand movements.
• Lifting up to 50 pounds occasionally.
• Visual and physical stress management.

Qualifications:

• High school diploma or equivalent; some college preferred.
• Six months of related experience or customer service training preferred.
• Ability to work in a team environment.

EEO Employer