Front Desk Agent

Jiten Hotel Management; Kissimmee (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent to provide exceptional service to guests. Responsibilities include check-ins, handling inquiries, and ensuring smooth operations at the front desk. Ideal candidates will have a strong customer service focus and a professional demeanor. This is an entry-level, full-time position requiring flexibility in schedule and the ability to stand for extended periods.

Qualifications

• Standing for extended periods required.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Greet and register guests, handle check-ins and check-outs.
• Provide highest quality of service to customers.
• Maintain cleanliness of front desk and back office.

Skills

Customer Service

Professional Demeanor

Education

High School Diploma or GED

Post-secondary Education

Job description

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Responsibilities

• Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standards.
• Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Provide the highest quality of service to the customer at all times.
• Answer the phones according to proper etiquette and as fast as possible, no more than three rings.
• Greet and register guests, provide assignments, and accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations.
• Handle guest check-ins and check-outs efficiently and professionally.
• Communicate with incoming shift by logging pertinent information in the Pass On Log.
• Ensure all cash, check, and miscellaneous departments are balanced at the end of each shift.
• Check all credit cards for validity. Use Telecheck cashing services to verify checks.
• Keep Housekeeping informed of special requests, late check-outs, and needs in the hotel.
• Receive and transmit mail, phone, and written messages confidentially.
• Answer inquiries about hotel services, shopping, dining, entertainment, and travel directions.
• Post charges to guest bills, collect payments, and make change following cash procedures.
• Handle special service requests, including securing guest valuables in safety deposit boxes.
• Be knowledgeable of the hotel's brand priority members program.
• Know emergency procedures thoroughly.
• Identify potential sales contacts through guest interaction and report to the Sales Department.
• Move luggage or packages weighing up to 30 pounds.
• Maintain cleanliness of the front desk and back office area; keep computer equipment clean.
• Adhere to all work rules, procedures, and policies, including those in the employee handbook.
• Perform other duties as assigned and capable of performing.
• Assist guests with problems and questions, ensuring resolution per management procedures.
• Be flexible with your work schedule.
• Familiarize with daily checklists to ensure smooth operations.

Qualifications

• High school diploma or GED required; post-secondary education preferred.
• Require standing for extended periods.
• Excellent customer service focus.
• Pleasant, professional, and helpful demeanor.
• Ability to work nights, weekends, and holidays.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality