Front Desk Agent

westgate resorts; Kissimmee (FL); On-site; Full time

Job summary

Join a leading resort in Kissimmee as a Front Desk Agent, where you'll create memorable experiences for guests. Your role includes greeting guests, managing reservations, and ensuring smooth operations. With a focus on customer service, you'll embody the resort's values while enjoying comprehensive benefits and opportunities for advancement.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

401K with company match

Tuition Assistance

Exclusive discounts on hotels

Qualifications

• Ability to work a flexible schedule: 6pm – 2am & 11pm - 7am.
• Must pass background check and drug test.

Responsibilities

• Greeting, registering, and assigning rooms to guests.
• Computing bills, collecting payments, and making changes for guests.
• Creating and confirming reservations.

Skills

Customer Service

Communication

Education

High school diploma or GED

Job description

Company Description

Pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. The resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center, including the state-of-the-art Ship Wreck Island Water Park.

Job Description

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.

Responsibilities include:

• Greeting, registering, and assigning rooms to guests
• Issuing room keys and providing escort instructions to Bell Staff
• Date stamping, sorting, and racking incoming mail and messages
• Transmitting and receiving telephone messages
• Answering inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions
• Keeping records of room availability and guests' accounts
• Computing bills, collecting payments, and making changes for guests
• Creating and confirming reservations
• Posting charges such as room, food, liquor, or telephone to the ledger
• Making restaurant, transportation, or entertainment reservations and arranging tours
• Performing nightly bucket checks
• Listening to guests and finding solutions to their problems

Qualifications

To succeed in this role, you must embody our core values of integrity, passion, and a strong work ethic. We are looking for someone who shares our commitment.

• Ability to work a flexible schedule: 6pm – 2am & 11pm - 7am
• Ability to stand for long periods and lift up to 15 lbs
• High school diploma or GED, or 1-3 months related experience/training, or equivalent
• Excellent customer service skills
• Strong written and verbal communication skills
• Ability to interact attentively and service-oriented with team members and guests
• Must pass background check, drug test, and verify work eligibility in the U.S.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Applicants using tobacco products will not be considered.

Additional Information

Why Westgate?

• Comprehensive health benefits: medical, dental, vision
• Paid Time Off (PTO): vacation, sick, personal
• Paid Holidays
• 401K with company match
• Access to your pay with Daily Pay
• Family benefits: pregnancy, parental leave, adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Insurance options: Life, Disability, Accident, Critical Illness, Hospital
• Pet Insurance
• Exclusive discounts on hotels, cruises, resorts, restaurants, entertainment
• Opportunities for advancement and development
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected categories. For accommodations during the application process, contact [e-mail] with the job title and location.